Privacy Policy

The Veterans Collective is committed to safeguarding your privacy. This notice describes our privacy policy on the information we collect and how we use it. It applies to the veterans and families we serve, their caregivers, financial supporters of our mission, and general visitors to our website.

What Information We Collect
When you complete an online form on our website, make a donation, participate in one of our programs, submit feedback, complete a survey or subscribe to our mailing list, The Veterans Collective collects your personal information. The most common information we collect includes name, address, email, phone number and credit card information. The Veterans Collective is the sole owner of and user of the personal information we collect, and we do not share this information with third parties. We also may collect an Internet protocol (IP) address, a number assigned by your Internet service provider, and website analytics data, such as web browser used, content visited and duration of visit, which are typically collected through “cookies.”

How We Collect Your Information
The Veterans Collective collects personal information directly when you provide it to us through one of our various online, phone or application channels for information or assistance; donating to the organization; participating in one of our programs; becoming a volunteer; subscribing to a newsletter or any communication; completing a survey or submitting feedback. We also collect your personal information automatically as you navigate through our website or when you use services associated with The Veterans Collective. We may supplement this with information we collect from other online and offline sources, such as public databases and social media platforms.

How We Use Collected Information
We may use your data to send you information about The Veterans Collective, including updating you on the impact of your contributions and sharing with you the work we do; to respond to inquiries and provide services you have requested; complete a financial transaction when you donate to the organization or make a purchase; acknowledge receipt of your donation for tax purposes; enable you to participate in The Veterans Collective promotions, fundraisers and programs; facilitate social sharing functionality; and inform you of any changes to our terms, conditions and policies.

The Veterans Collective provides a separate online form to join our mailing list. Where we have your consent to do so (for example, you have subscribed to our newsletter or have indicated you are interested in receiving information from us), we may send you emails or other communications that we feel may be of interest to you. This information is accessed only when we correspond with our mailing list periodically during the year, either via email or regular mail. You can opt out of such communications by clicking the unsubscribe link included in the email. Alternatively, you can contact us directly if at any time you wish to be removed from the mailing list or if you would like to correct or change the personal information you have previously provided.

We use cookies to help us monitor website traffic and collect information about the use of the site. A cookie is a small data file that websites store on your computer’s hard drive to help us recognize you when you come back to the site. The Veterans Collective uses the aggregated information collected from cookies to measure the number of visits to the site, the average time spent on the site, the identity and number of pages viewed, and to gather other traffic data and information that allows us to improve the site. We also use the information for security purposes, to facilitate navigation, to display information more effectively and to personalize your experience while using the site. You can opt out of our cookies and delete them, but functionality may be affected.

We may also use your information for data analysis, audits, determining the effectiveness of campaigns, and operating and expanding our activities.

How Long We Keep Your Personal Information
We retain personal information for as long as is necessary to provide services to you and to comply with our legal obligations. If you no longer want us to use your personal information, you can request that we erase your personal information. Please note that if you request the removal of your personal information, The Veterans Collective will retain information from deleted accounts as necessary for legitimate business interests, to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, enforce the terms of service and take other actions permitted by law.

The Veterans Collective uses generally accepted, industry-standard practices and technologies to protect against unauthorized access to our servers, equipment and other components of our online presence, and to safeguard your credit card information.

Links to Other Websites
The Veterans Collective’ website includes links, some temporary and some permanent, to other websites. We are not responsible for the privacy and security practices of any other website, or the nature of the content contained therein.

Changes to This Policy
The Veterans Collective reserves the right to change our privacy practices and to make the new privacy notice provisions effective for all protected information we maintain. If and when The Veterans Collective decides to alter our privacy notice, we will make the changes directly to this notice, which you can always access on our website.

Contact Us
If you have specific questions or concerns, you may contact us by using the “Contact Us” link on our website or you may contact us at the following address:

The Veterans Collective
11601 Wilshire, Suite 355
Los Angeles, CA 90025
(310) 589-3614

Last updated March 2024